01
A widget inside the existing site
The booking widget sits inside the site’s own pages, so the site did not have to be rebuilt. Customers search, choose and book in the site’s own look, with no redirect to another brand.
Case study · Built and run by our team
GoVacayVIP: From Phone-Only Bookings to Booking Online
A discount travel site where customers could only book by phone, now with a custom booking widget that runs inside the existing site, built and run by the Xaden team.
BeforeCustomers browse the deals, then have to call to book.
AfterCustomers book online, any time, without speaking to anyone.
- Project type
- Embedded booking widget
- Technology
- TypeScript · Travel booking platform API
- Integrations
- The site’s travel booking platform for availability, prices and bookings
The context
The business behind the brief
GoVacayVIP offers discounted promotional travel. Customers found the deals online, then had to pick up the phone to book them.
Every booking needed a call. Customers who browsed in the evening or did not want to phone simply left, and every booking cost staff time.
The challenge
What the system needed to solve
- 01
Let customers search, pick and book without leaving the existing site or meeting a different brand.
- 02
Make the widget read as part of the page, on phones as well as desktop.
- 03
Keep the booking platform’s credentials on the server, not in the browser.
- 04
Handle a sold-out deal or an empty search with a clear message instead of a dead end.
The solution
From requirements to working software
Delivered functionality and implementation boundaries.
02
A small server layer
The widget calls the site’s travel booking platform through a small server layer for availability, prices and bookings. Booking credentials stay on the server.
03
Styled to match
The widget is styled to the existing site and works on phones as well as desktop, so it reads as part of the page rather than an add-on.
BeforeCustomers browse the deals, then have to call to book.
AfterCustomers book online, any time, without speaking to anyone.
Core functionality
What the product lets people do
- Search and booking inside the existing site, no redirect to another brand
- Styled to match the site
- Works on phones as well as desktop
- Clear messages when a deal has sold out or a search finds nothing
Technical implementation
Architecture and system boundaries
The widget runs inside the existing site’s pages and calls the site’s travel booking platform through a small server layer, so booking credentials stay on the server. The site itself was not rebuilt.
Documented technology
TypeScript · Travel booking platform API
Business impact
The delivered outcome
- Customers can book on their own at any hour
- The phone is free for people who want help
- The site did not have to be rebuilt
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View Case StudyLet’s talk about the system you need.
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