Industry
The trucks and vans move. The calls, paperwork and rekeying between systems are what slow the money down.
Operations
Common situations to examine during discovery with the people who do the work.
Status lives on the phone.
Brokers and shippers call dispatch for updates, dispatch calls the driver, and everyone loses part of the day to check calls the GPS data could have answered.
Paperwork holds up the invoice.
A load cannot be billed until the signed proof of delivery is in. When that paper rides around in a cab for days, so does your cash.
The same load gets typed in again and again.
Rate confirmations arrive as PDFs. Someone keys the load into the TMS, then into accounting, then into the factoring company’s portal.
Carrier onboarding is a pile of documents.
For brokers, every new carrier means insurance certificates, authority checks and tax forms to collect and keep current. Expired paperwork is easy to miss.
Couriers field “where is my delivery” all day.
Customers want a live answer, and the office gives it by looking up the driver and calling back.
Software capabilities
Read last known position and expected arrival from the ELD or driver app and expose it on a per-load page. Dispatch is alerted to genuine exceptions, such as a stop longer than planned or an ETA that slips, rather than to every customer question.
A driver app with one screen and large controls captures the signed POD, queues it when the signal is weak and attaches it to the load. Billing can then start without waiting for paper.
Extract key fields from a rate confirmation PDF, have a person confirm them, then write the load to the TMS and accounting together. Keep the source document on the record.
Hold insurance, authority and tax documents on the carrier record with expiry alerts and a block on new loads when a document lapses.
Related solutions
Integration
Identify the system of record, available interfaces and vendor access before defining the integration scope.
| Customer tracking page | A link per load that shows the last known position and expected arrival from the ELD or driver app, so dispatch only hears about real exceptions. |
|---|---|
| Driver proof-of-delivery app | One screen, big buttons and a design that works with a weak signal: drivers snap the signed POD and the invoice goes out with the document attached. |
| Rate confirmation intake | Key fields read from the PDF, checked by a person and sent to the TMS and accounting at once. |
| Carrier document tracking | Each carrier’s documents on one record, with alerts before anything lapses and a hold on new loads if it does. |
| Exception alerts | A notification to dispatch when a truck stops longer than planned or an ETA slips, in place of constant calls. |
Security and implementation
Limit customer tracking pages to their own loads with unguessable links. Protect driver location data and restrict who sees it. Keep credentials for ELD, TMS and accounting integrations scoped to the minimum access needed.
The final stack depends on existing systems, device requirements and data access.
Your team
Every engagement has a dedicated project manager and a team lead with years of industry experience. Onshore and offshore engineering teams are both available, and the mix is agreed with you.
| Project manager | Dedicated to your engagement, responsible for scope, cadence and delivery |
|---|---|
| Team lead | Years of industry experience, accountable for technical decisions |
| Engineers | Onshore and offshore, sized to the scope agreed in writing |
| Quality assurance | Testing against the specification rather than against the code |
| Coverage | Time zone coverage for North America and Europe |
| Support | Support in English, French, Spanish and Filipino |
FAQ
Many of the common ones, including Samsara and Motive, publish APIs. Some older or smaller systems only offer exports. We confirm what yours allows before we quote anything.
It can be. A good off-the-shelf TMS covers most small fleets. Custom work fits the gaps around it, like customer tracking pages or paperwork that has to reach a factoring company in a specific format.
That is the bar. Anything a driver touches should be one screen with big buttons, and work with a weak signal, because that is the reality on the road.
Yes, with a person checking the extracted fields before anything is sent on. Layouts differ between brokers, so we test against your real documents.
Tell us where the current process breaks down. We can map the workflow, examine the integration requirements and define a practical scope for the build.